Returns & Exchanges
At Chalait, we take pride in the quality of our matcha and specialty food products. Due to the perishable nature of our items, we offer replacements or refunds for products that arrive damaged or defective within 30 days of purchase.
Contact Support
Email our customer service team with your order number and a brief description of the issue regarding your food or beverage item.
Provide Verification
Include clear photographs of the damaged packaging or the defective product to help our quality control team assess the situation.
Awaiting Review
Our team will review your request within 48 hours to ensure it meets our health and safety guidelines for food-grade returns.
Resolution
Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing