Frequently Asked Questions
Everything you need to know about our premium matcha and cafe offerings.
Where does your matcha come from?
Our premium matcha is sourced directly from sustainable farms in Uji, Japan, known for producing the highest quality green tea leaves in the world.
How should I store my matcha to keep it fresh?
To maintain freshness and vibrant color, store your matcha in an airtight container in a cool, dark place. For maximum shelf life, we recommend keeping it in the refrigerator.
What is the difference between ceremonial and culinary grade?
Ceremonial grade is made from the youngest tea leaves and is intended to be whisked with water and enjoyed straight. Culinary grade has a bolder flavor profile designed to stand up to other ingredients in lattes and baking.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-5 business days depending on your location.
What is your return policy for food products?
Due to the perishable nature of our products, we cannot accept returns on tea or food items. However, if your order arrived damaged or incorrect, please reach out to our support team within 7 days.
Do you offer wholesale opportunities for cafes?
Yes, we partner with select retailers and cafes. Please contact our wholesale department through our contact form for more information on bulk pricing and training.